We are looking for an experienced Senior Medical Telecalling Executive who understands patient communication, surgical counselling, and hospital consultation workflows. Important: This is not a BPO / Customer Support / Call Center role. This position is strictly for candidates with hospital telecalling experience. Key Responsibilities • Handle patient inquiry calls and medical leads • Explain hospital treatments, procedures, and surgical options • Convert patient leads into doctor consultations • Conduct regular patient follow-ups for consultations and treatments • Coordinate with doctors, surgery counsellors, and hospital departments • Maintain proper patient records and lead updates in CRM systems • Track lead progress from Lead → Consultation → Surgery

Candidates must have minimum 5+ years experience in hospital telecalling or medical telecalling departments. Experience should include: • Handling medical or surgical patient inquiries • Converting leads into doctor consultations • Managing patient follow-ups and treatment discussions • Coordinating with hospital operations and doctors Candidates with less than 5 years hospital experience will not be considered. Preferred Department Experience Candidates with experience in the following hospital departments will be preferred: • Orthopaedics • General Surgery • Laparoscopic Surgery • Bariatric Surgery • Proctology (Piles, Fissure, Fistula) • Urology / Circumcision procedures • Dental Surgery coordination • Multi-speciality surgical hospitals Experience in corporate hospitals or high-volume surgical centers will be an added advantage. Skills & Technical Knowledge Candidates should have working knowledge of: • Hospital CRM systems • Microsoft Excel or Google Sheets • Lead tracking and reporting • Patient counselling and communication • WhatsApp Business communication Strong follow-up discipline, data accuracy, and reporting skills are required. Performance Metrics (KPI) Performance will be evaluated based on: • Lead to Consultation Conversion Rate • Consultation Show-up Ratio • Support in Consultation to Surgery Conversion • CRM data accuracy and reporting discipline • Daily calling and follow-up reports.